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How jaka jitu Handles Your Personal Data

At jaka jitu, your personal data — from account registration details to payment records via DANA, OVO, GoPay and QRIS — is collected only for the purposes we…

Data collected only as neededDANA, OVO, GoPay & QRIS payment data protectedAccount deletion available on requestJakarta & Surabaya region coverage confirmedContact us 24 hours via live chat

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What Data We Collect and Why

jaka jitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the information needed to verify your identity and process transactions — your name, email address, and payment method details such as your DANA wallet ID, OVO number, GoPay-linked phone number or QRIS scan history. We also log

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device type, IP address and session timestamps to detect unauthorised access to your account. We do not sell this data to third parties. Data shared with payment processors is limited strictly to what each transaction requires. Access to your data depends on local law, and we
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apply Indonesian data-protection standards to every account we hold. You can request a copy of your data or ask us to delete it by contacting support — details are in the section below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

How to Reach Us About Your Data

If you have a question about this privacy policy — whether you want to access the data we hold, correct an error, or request deletion — our support team is available around…

Live Chat Start a live chat session directly from your account dashboard — available 24 hours a day, seven days a week, for privacy questions and data access requests.

Email Support Send your privacy request to our dedicated data email address. We acknowledge receipt within 24 hours and aim to resolve data queries within 3 working days.

Privacy Request Form Complete the structured privacy request form inside your account settings under 'Data & Privacy'. This is the fastest path for deletion and data-export requests.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security at jaka jitu

We combine server-level encryption, account-access controls and a clear cookie policy so that your data stays under your control at every stage — from the moment you deposit via GoPay through to…

Encryption in Transit and at Rest

All data exchanged between your device and our servers uses TLS 1.3 encryption. Stored payment references — including QRIS transaction IDs and OVO numbers — are encrypted at the database level and accessible only to authorised systems.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time; disabling analytics cookies does not affect your account access or payment functions.

Account Security Controls

You can enable two-factor authentication from your account security tab. Failed login attempts trigger an automatic account lock after five tries, and we notify your registered email address each time a new device accesses your account.

Data Retention Windows

Transaction records are retained for 5 years to meet Indonesian financial-reporting requirements. Account profile data is held for as long as your account is active; we delete it within 30 days of a confirmed account-closure request.

Who Can Access Your Data

Only our payments team (for processing DANA, OVO, GoPay and QRIS transactions), our fraud-detection system, and our customer support agents can access your account data — and each access is logged with a timestamp and staff ID.

Requesting Changes or Deletion

Submit a data-change or deletion request via the Privacy Request Form in your account settings. We verify your identity before processing any change, and we send a written confirmation once the action is complete.

Your Privacy Questions Answered

Below are the questions we hear most often from people who have just opened an account or who are reviewing their data rights. If your question is not covered here, our live chat team is on hand 24 hours a day to walk you through any specific concern about how your data is handled at jaka jitu.

We collect your name, email address, phone number and the payment identifier you use — such as your DANA wallet ID or OVO-registered number. We also record your IP address and device type for security purposes when you log in.

We retain a transaction reference and timestamp for 90 days for QRIS and GoPay payments to support any dispute you raise. The full payment credential is never stored on our servers; it is passed directly to the payment processor over an encrypted connection.

Yes. Submit a data-export request through the Privacy Request Form in your account settings under 'Data & Privacy'. We verify your identity and deliver a structured data export to your registered email within 3 working days.

Use the same Privacy Request Form to submit a deletion request. We will close your account, remove your profile data within 30 days, and send you a written confirmation. Transaction records required by Indonesian financial law are kept separately for 5 years.

We share data only with the payment processors needed to complete your DANA, OVO, GoPay or QRIS transactions, and only the minimum fields each transaction requires. We do not sell your data or share it with advertisers.

We use session cookies for login continuity and analytics cookies to improve page performance. You can disable analytics cookies in your browser settings at any time. Turning them off does not affect your ability to deposit, withdraw or access your account.

The policy applies equally to all accounts, including those opened from Jakarta or Surabaya. Some data-sharing features depend on local law; where local law permits, you retain the full set of access, correction and deletion rights described in this policy.

How jaka jitu Handles Your Personal Data

How to Reach Us About Your Data

Data Handling, Cookies and Account Security at jaka jitu

Encryption in Transit and at Rest

Cookie Policy

Account Security Controls

Data Retention Windows

Who Can Access Your Data

Requesting Changes or Deletion

Your Privacy Questions Answered

01 What personal data does jaka jitu collect when I open an account?

02 Is my QRIS or GoPay payment data stored after a transaction?

03 Can I request a copy of all the data jaka jitu holds about me?

04 How do I ask jaka jitu to delete my personal data?

05 Does jaka jitu share my data with third parties?

06 What cookies does the site use and can I turn them off?

07 Does this privacy policy apply differently depending on where I am in Indonesia?

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